Privacy
Privacy Policy
At JAWEX, we prioritize confidentiality and privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information related to SMS (Short Message Service) messaging through 10DLC, enabling effective communication between you and our support team.
Info We Collect
When you opt in to receive SMS messages from us by texting our helpdesk for support, we may collect the following types of information:
Personal Information
- Phone number
- Name
- Email address (if provided)
Case-Related Information
- Case number and client ID (if applicable)
- Relevant details necessary for effective communication regarding your case
Message Data
- The content of SMS messages sent and received
- Delivery status of SMS messages
- Interaction data related to SMS messages
How We Use the Info
Communication
- Providing support updates and essential information via SMS
- and responding to customer support requests.
Service Improvement
- Understanding and analyzing the use of our SMS services to
- improve communication methods to better serve clients
Legal Compliance
- Complying with applicable laws and regulations and responding to lawful requests and legal processes
Sharing Your Info
We will not share, sell, or disclose your information to third parties except:
Service Providers: We may share your information with trusted third-party service providers that assist us in operating our SMS services. These parties are required to maintain the confidentiality and security of your information.
Legal Requirements: We may disclose your information if required by law or in response to a legal request, such as a subpoena, court order, or government demand.
Info Security
We take reasonable measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Your Rights & Choices
You have the right to:
Opt-Out: You can opt out of receiving SMS messages from us by replying “STOP” to any message or contacting us at help@jawexsupport.com
Access and Correction: You can request access to or correction of your personal information by contacting us at help@jawexsupport.com
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be effective when we post the revised policy on our website. We encourage you to review this Privacy Policy periodically.
Contact Us
If you have any questions or concerns about this privacy policy or our privacy practices, please contact us at: